Last updated: 2026-08-12
Arceon provides fixed-scope digital decision reports, research, and related advisory deliverables. Because our work involves time-based research, analysis, and preparation, refunds are handled according to the stage of the order.
Before Work Begins
If payment has been made but Arceon has not yet started the review, research, report preparation, or related service work, you may request a refund.
If approved, the refund will be processed back through the original payment method where possible. Payment processor fees, bank charges, currency conversion differences, or third-party charges may be deducted where they are not recoverable by Arceon.
After Work Has Started
Once Arceon has started research, analysis, review work, report preparation, or a scheduled client service, the payment is generally non-refundable because the service is time-based and customized to the customer’s business.
After Delivery
After a report, review, digital product, or service deliverable has been delivered, refunds are generally not available unless Arceon is unable to provide the agreed deliverable or there has been a clear billing error.
If Arceon Cannot Deliver
If Arceon is unable to deliver the agreed service, Arceon may offer one of the following:
- a revised delivery timeline;
- a replacement or corrected deliverable;
- a partial refund;
- a full refund, where appropriate.
Customer Responsibilities
To complete a review or service, customers may need to provide accurate information, website links, business context, competitor information, access details, or responses to follow-up questions. Delays caused by missing or incomplete customer information do not automatically qualify for a refund.
How to Request a Refund
To request a refund, contact Arceon at hello@arceongroups.com and include:
- your name;
- business name;
- payment date;
- service or product purchased;
- reason for the refund request.
Refund requests are reviewed case by case and Arceon will respond as soon as reasonably possible.
Important Note
This policy may be updated as Arceon adds new products, digital downloads, subscriptions, or services.